Customer Service
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Notice
More +
- [All Store] Changes in LOTTE DUTY FREE Off-line VIP Membership terms 2018.08.01
- [All Store] [For Airport Stores] Increase in stores accepting prepaid cards 2018.07.11
- [All Store] Change in LOTTE DUTY FREE Off-line VIP MEMBERSHIP terms 2017.10.30
Customer Hotline
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Customer Support in Korean
For online duty free shopping
1688-3000(ARS1) Service hours : 08:30~23:00
For in-store shopping1688-3000(ARS2) Service hours : 09:30~20:00
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Customer Support in Chinese
For online duty free shopping
1688-3555(ARS1) Service hours : 10:00~19:00
For in-store shopping1688-3555(ARS2) Service hours : 10:00~19:00