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Duty Free Guide

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Duty Free Shopping Guide

Bring your passport and the boarding pass with your departure date and time to the duty free shopping area.

  • You cannot pick up your orders unless the information on your orders exactly matches the information on your passport and boarding pass.

※ The order subtotal is based on the currency exchange rate on the day of purchase.

Shop at Duty Free Stores
  1. SIGN-UP

    Create a VIP account Silver or Gold.

    (Managed separately from LOTTE Online Duty Free membership program.)
  2. MAKE AN ORDER
    STEP 01

    Bring your passport and the boarding pass with your departure date and time to the duty free shopping area.

    STEP 02

    Browse the LOTTE Duty Free store you prefer and make your purchases in-store.

  3. RECEIVE ORDER
    • Check your passport number, departure date and time, and items in your orders.
    • Check the designated pickup counter where you will recieve your orders.
    • Exchange bills are required for pickup.
  • ※ You cannot pick up your orders unless the information on your orders exactly matches the information on your passport and boarding pass.
  • ※ The order subtotal is based on the currency exchange rate on the day of purchase.
  1. SIGN-UP

    Go to our Sign-up page, and become a member of LOTTE Online Duty Free.

    (An online exclusive membership program separately managed from the LOTTE Duty Free VIP membership program.)
  2. MAKE AN ORDER
    STEP 01

    Browse LOTTE Online Duty Free and place items in your shopping cart.

    STEP 02

    Make an order

    STEP 03

    Check out using your credit card, mobile payment service, money transfer or other payment methods. (A public key certificate is required for credited purchases over 300,000 KRW)

    STEP 04

    Print out your exchange bills after checking out.

  3. RECEIVE ORDER
    • Check your order number and location of Pick-up Area when placing an order.
    • You can also check your order details through confirmation of order e-mail or at My LOTTE > My Orders > Order Details.
      ※ Order Number must be provided when picking up your purchase(s).
  • ※ You cannot pick up your orders unless the information on your orders exactly matches the information on your passport and boarding pass.
  • ※ The order subtotal is based on the currency exchange rate on the day of purchase.