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Duty Free Guide

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Pick up Information

Please present your bill of exchange, passport, and boarding pass, and pick up your purchases at the pick up area on the day of departure.

  • We recommend you arrive at the designated pickup counter at least 1 hour prior to your scheduled departure time to account for delays.
  • you cannot pickup your orders unless the flight number and departure time on your boarding pass exactly match the flight information on your orders.
Notices picking up purchases
  • We recommend you arrive at the designated pickup counter at least 1 hour prior to your scheduled departure time to account for delays.
  • You cannot pickup your orders unless the flight number and departure time on your boarding pass exactly match the flight information on your orders.
  • On the day of your departure, please present your exchange bills, passport and boarding pass to the designated LOTTE Duty Free pickup counter at the airport or port and pick up your orders (LOTTE Online Duty Free customers should print out and bring their exchange bills).
  • Orders are only available for pickup at duty free zones (airports or port) on the day of your departure. Passengers arriving in Korea cannot pick up duty free items.
  • Please check the quantities and conditions of the items and sign receipts of merchandise.
  • LOTTE Duty Free is not responsible for items once they have been picked up and leave Korea (notify the staff immediately if there is any issue with your order).
Pick-up Area Location