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Duty Free Guide

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Personal tax-free allowances for foreigners upon entry

  • For more details, please read the customs law terms and conditions of each country.
  • Passport Number

    Update your information at [My Account] > [Personal Settings] > [Passport Information].

    Update your information at any Customer service center in LOTTE Duty Free store.

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    ※ A passport information update request form must be submitted to LOTTE Online Duty Free at least 3 days prior to the scheduled departure if you need to update your passport information after placing orders.

    ※ A passport information update request form must be submitted to LOTTE Online Duty Free at least 3 days prior to the scheduled departure if you need to update your passport information after placing orders.

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  • Change Flight Information
    1. 1. Submit a form at [My Account] > [Cancel Order / Change Flight Information]
    2. 2. Contact the LOTTE Duty Free customer service center and submit a request.
    1. 1. Please visit the store where you made the purchase and inform it of the changes in the flight schedule.
    2. 2. Please inform an in-store customer service center of the change.
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    ※ Online customer service center : 1688-3000 (ARS1) / 08:30-23:00

    ※ In-store customer service center : 1688-3000 (ARS2) / 09:30-20:00

    ※ Online customer service center : 1688-3000 (ARS1) / 08:30-23:00

    ※ In-store customer service center : 1688-3000 (ARS2) / 09:30-20:00

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  • How to Cancel Order
    1. 1. Submit a form at [My Account] > [Cancel Order / Change Flight Information]
    2. 2. Contact the LOTTE Duty Free customer service center and submit a request.
    1. 1. Please visit the store where you made the purchase and inform the store of your intention to cancel.
    2. 2. Please inform an in-store customer service center of your intention to cancel.
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    ※ For items Moved to Bonded Warehouse (item delivered) status, an order cancellation request form may be required depending on the item’s location.

    ※ The order cancellation process is the same as the refund and exchange processes explained below.

    ※ For items Moved to Bonded Warehouse (item delivered) status, an order cancellation request form may be required depending on the item’s location.

    ※ The order cancellation process is the same as the refund and exchange processes explained below.

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  • Notices for Exchange/Return
    1. 1. Submit a form at [My Account] > [Cancel Order / Change Flight Information]
    2. 2. Contact the LOTTE Duty Free customer service center and submit a request.
    1. 1. Please visit the store where you made the purchase and inform of your intention to exchange or refund.
    2. 2. Please inform an in-store customer service center of your intention to exchange or refund.
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    Notes

    ※ Online customer service center : 1688-3000 (ARS1) / 08:00-23:00

    ※ In-store customer service center : 1688-3000 (ARS2) / 09:30-20:00

    Notes

    ※ Online customer service center : 1688-3000 (ARS1) / 08:00-23:00

    ※ In-store customer service center : 1688-3000 (ARS2) / 09:30-20:00

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  • Warranty Service

    Sellers, manufacturers, or brands provide warranty service.
    (Damaged items may only be exchanged for the same item you purchased)

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    • Please contact the brand store where you purchased merchandise (for in-store purchases) or the warranty service center (for online purchases) for warranty service availability (damaged items may only be exchanged for the same item you purchased).
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  • Restrictions on bringing duty free items back into country

    Duty free items are exempt from payment of certain local or national taxes and duties on the condition that the items sold will be used or consumed outside the country or given to another person living outside the country as gifts.

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    • Duty free items are exempt from payment of certain local or national taxes and duties on the condition that the items sold will be used or consumed outside the country or given to another person living outside the country as gifts.
    • You must report to customs officers if anything you bring back that you did not have when you left Korea (duty free purchases brought back to Korea and oversea purchases) exceeds the limit of US $600.
    • Please be aware that you may be penalized not only with tax, but also with additional fees and penalties and severe punishment for knowingly or unknowingly failing to report or wrongly purchase duty free items.
    • Korea Customs Service keeps personal information and purchase records of duty free store customers in its system. Please note that travelers departing Korea with purchased duty free items over US $600 may be required to go through a customs inspection based on this data when arriving in Korea.
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