Terms of Service
Green Member Terms of Service
Article 1 (Purpose)
The purpose of these terms of service is to stipulate all rights, obligations and relevant procedures, etc. of the members registered as green member at Lotte Internet Duty Free or offline Lotte Duty Free and Lotte Duty Free (hereinafter referred to as the "Company") during the Lotte Duty Free green members’ use of the member services provided by the Company.
Article 2 (Definition of Members)
①"Lotte Duty Free Green Member" (hereinafter referred to as the "Green Member") refers to a person who registered as a member by consenting to these terms of service through Lotte Internet Duty Free or offline Lotte Duty Free and person given a green class.
②"Lotte Duty Free Green Member Service" (hereinafter referred to as the "Green Member Service") refers to a service provided by the Company and the affiliated companies for the Green Members and shall be as described in Article 3 of these terms of service.
③"Members of Lotte Internet Duty Free" refers to a person who has entered into a contract with Lotte Internet Duty Free to use its services by registering his/her ID and password; said person may continuously be provided with Lotte Internet Duty Free’s information and continue to use its services. Member includes "L.Point joint member" and "individual member of Lotte internet."
④"L.Point Joint Member" refers to a member who is registered as a member through the member system that integrates various points operated by individual affiliates of Lotte Group into L.Point by joining as a member through L.Point site.
⑤"Lotte Internet Individual Member" refers to a person who registered for membership to only receive the services provided by Lotte Internet Duty Free by joining the membership through Lotte Internet Duty Free website.
⑥"VIP Member" refers to a person issued with VIP member card to continuously use the services provided by Lotte Duty Free by registering as a member through offline Lotte Duty Free shop or Lotte Internet Duty Free.
⑦"Joint ID" refers to unique recognition letters given to each member based on passport number, nationality and birthdays of Lotte Internet Duty Free Members, VIP Members and Green Members to offer, use and transfer LDF PAY.
⑧"Member" refers to a person who has registered as a member through Lotte Internet Duty Free and offline Lotte Duty Free operated by Hotel Lotte - Lotte Duty Free, and includes Lotte Internet Duty Free Member, VIP Member and Green Member.
⑨"LDF PAY" refers to an LDF Pay offered or accumulated to Lotte Duty Free member with joint ID and is a settlement method at Lotte Internet Duty Free or offline Lotte Duty Free Shop. LDF PAY is classified into LDF PAY, which is offered or accumulated through promotions and LDF PAY for sale, which is sold.
Article 3 (Services)
The following are the services provided to the Green Members by the Company.
①LDF PAY Service: May be issued, accumulate, transferred and use the LDF PAY and LDF PAY for sale.
②Other Services: The Company and the partner companies may develop additional services and provide to the Members.
Article 4 (Green Membership Registration)
①Customers wishing to register as a Green Member at the offline Lotte Duty Free shall apply for the Green membership by presenting his/her passport to the VIP issuance desk, completing the items on the Green Membership Application of the Company and consenting to these terms of service and collection, use and provision of personal information. When registering as a member by entering the passport number at the Lotte Internet Duty Free, he/she shall be deemed to have consented to the Green Member Terms of Service and shall be automatically given the Green Member status. (Except for the Lotte Duty Free VIP Member)
②The Company shall grant the Green Member status to the customers applying for the Green membership who satisfy the standards set by the Company, after a review by the Company, and the Green Member status cannot be transferred to another or used for the purposes of a loan or to be put up as a collateral. Persons applicable to any one of the following shall not be granted with the Green Member status.
- 1. For false, omission or mis-entry on the entries of the membership application
- 2. When registering as a member is deemed materially inconvenient for technical aspects of Lotte Duty Free
③Joint ID shall be automatically given to Green Members, and the Green Member Service shall be used and managed through the Joint ID.
④Qualification for Green Membership shall be limited to persons who are Korean/Foreigner over the age of 14 and are not registered as Lotte Internet Duty Free Member or VIP Member. Provided, persons who have completed the member registration through the consent of a legal representative shall be deemed to have obtained the membership qualification.
Article 5 (Use and Management of Green Member Service)
①A Green Member shall possess a Joint ID when intending to use the services of the Company and partner companies.
②When a Green Member intends to authenticate the Joint ID to use the services, the Company or the partner company may request for an identification for personal verification to the Green Member. In such a case, the Green Member shall be provided with a regular service by complying with the requests of the Company and/or the partner company.
③The Green Member Services shall be used only by the Green Members, and the Green Member status shall not be leased/delegated or transferred to another. The Company shall not be liable for any damages from leasing/delegating or transferring the Green Member status to another, notwithstanding this provision.
④The Company may suspend or forfeit the Green Member status for any abuse by the Green Member, and the member may not register or use the service for 5 years thereafter.
⑤The Green Member status shall be maintained for 5 years after the registration, and the retention period of the Green Member status shall be renewed for 5 years from the purchase date, if a purchase is made within the membership period.
⑥The member class of the Green Member shall be fixed at green level, and the level shall not be upgraded or downgraded in connection with other membership rating (VIP Member, Lotte Duty Free Internet member).
⑦When the Green Member registration is finally cancelled, all rights as a member, including the LDF PAY of the Member offered or accumulated from off-line Lotte Duty Free, shall lapse. Provided, information on lapse of the balance LDF PAY and the method of use shall be provided to the Member, whose member registration is cancelled, prior to the withdrawal.
⑧Customers with sales type LDF PAY (LDF PAY for sale) shall proceed with the member withdrawal after receiving refund of LDF PAY for sale, pursuant to the LDF PAY for sale terms of services or after statute of limitations have completed for the LDF PAY for sale in possession of the customer.
⑨When a Green Member registers as a VIP Member, the LDF PAY possessed as an existing Green Member shall be continued to be possessed based on the Joint ID.
⑩When combining other VIP Member information and Green Member information to the existing Green Member information, the customer shall present the passport registered with the existing Green Member information. When the registered passport is not presented, personal identification becomes impossible, and joining with other VIP Member information and Green Member information shall not be possible.
Article 6 (Joint ID)
①The Joint ID shall be issued by Lotte Duty Free based on the member’s nationality, passport number and date of birth on the passport, and each member can possess one Joint ID. The members, in relation to the issuance and use of the Joint ID, include Lotte Internet Duty Free Member, VIP Member and Green Member.
②LDF PAY (including LDF PAY and LDF PAY for sale) given by Lotte Internet Duty Free and offline Lotte Duty Free are offered or accumulated based on the Joint ID.
③Member information on the Lotte Internet Duty Free and offline Lotte Duty Free of the members issued with the Joint ID shall be linked based on the Joint ID. At such a time, each member shall proceed with certifying whether to automatically link the information on Lotte Internet Duty Free and offline Lotte Duty Free, and upon failing automatic link certification, the member information can be linked through a passport certification procedure through member services of Lotte Duty Free or gift desk of offline Lotte Duty Free.
④When a member, who is issued with a Joint ID, changes his/her member information on either Lotte Internet Duty Free or offline Lotte Duty Free, the linked nationality and passport number are changed through the Joint ID.
⑤When a member, who is issued with a Joint ID, withdraws from Green Membership, Lotte Duty Free Membership and VIP Membership, all together, the concerned Joint ID can no longer be used.
⑥When receipt of LDF PAY through entering information of other is verified, the concerned LDF PAY cannot be used and the member information shall be deactivated.
⑦Rights on the loss of LDF PAY from entering information, not his/her own, shall not be asserted, and Lotte Duty Free shall not be liable.
⑧When loss on LDF PAY of another customer occurs due to entering information not his/her own, Lotte Duty Free shall collect the LDF PAY through personal identification procedure, and the concerned member information may be deleted at the discretion of Lotte Duty Free.
⑨LDF PAY improperly accumulated shall lapse at the time of disqualification notification, and the member shall not assert any rights on such. Moreover, the Member or persons involved in the improper accumulation may be civilly or criminally liable for improper profits acquired, meaning purchasing products or using services with improperly accumulated LDF PAY, pursuant to the relevant laws.
⑩When passport information of a dormant member of Lotte Internet Duty Free linked with Joint ID is changed, the change shall be processed after activating the dormant status.
Article 7 (Green Member Withdrawal and Loss of Qualification)
①Green Member may request to withdraw from Green Membership at any time in writing, telephone or other methods stipulated by the Company, and the Company shall immediately take necessary measures to withdraw the Green Member. Provided, when there are LDF PAY for sale to be refunded, the withdrawal shall be processed after making the refund. When re-registering after the membership withdrawal, he/she shall be considered a new Green Member, not an existing Green Member.
②When a Green Member becomes applicable to any one of the following grounds, the Company may disqualify the Green Member qualification by notifying each of the following clauses to the Green Member. Provided, in case of i), the member becomes disqualified automatically, without a separate notice.
- ⅰ. Upon death of the Green Member
- ⅱ. When false information was registered, filled-out or notified on the Green member application
- ⅲ. When the Green member becomes a VIP Member
- iv. When using the Green Member service for improper method or purpose
- v. When violating the obligations of a Green Member stipulated in these terms of service
- vi. When continuously disrupts duties of the Company or the employees of the Company during the use of the Company’s services or transactions
- vii. When there are no purchase history for 5 years after registering as a Green Member
- viii. When the existing Green Member information is merged to another VIP Member information or Green Member information
③A Green Member disqualified due to Paragraph 2 of this Article may present evidence showing that each items under Paragraph 2 are not from his/her intentional or negligent actions. In such a case, the Company shall review the explanation provided by the Green Member, and when the assertions of the Green Member is deemed to be adequate, the Company shall allow a regular use of the service to the Green Member.
④Green membership withdrawal pursuant to Paragraph 1 of this Article or membership disqualification pursuant to Paragraph 2 shall become finalized on the following dates.
- ⅰ. Green Member withdrawal or disqualification shall become finalized on the date requesting to be withdrawn from Green Member or notification date on the disqualification of Green Member.
Provided, the disqualification from death under Paragraph 2, Item i) shall be finalized on the date of death of the Green Member.
Article 8 (Collection, Use and Provision of Personal Information)
①The Company collects personal information through the information provided by the Green Member at the time of application and information provided by the Green Member during the use of the Green Member service afterwards. The Company analyzes these information uses the information in marketing activities to provide better services.
②The following are the personal information the Company collects from the Green Member.
- - Required Items: Passport number, date of birth, nationality on the passport, Joint ID
- - Optional Items: Mobile telephone number, gender, English name, whether consenting to receiving SMS
③When the Company intends to collect personal information pursuant to Paragraphs 1 and 2 of this Article, the Company shall obtain consent on collection, use and provision of personal information from the Green Members.
④The Company uses the collected personal information only within the purposes of providing customized customer services and purposes listed in the "Consent on Collection, Use and Provision of Personal Information" through the service vitalization, and the personal information of the Green Members shall be provided only to the providers listed in the "Consent on Collection, Use and Provision of Personal Information."
⑤The Company shall not use the collected personal information beyond the purposes indicated in the aforementioned Paragraph, without the consent of the Green Members, except for the following.
- ⅰ. Where personal information is provided in a manner keeping a specific individual unidentifiable necessarily for such purposes as compiling statistics, research or marketing activities, etc.
- ⅱ. Where specific provisions exist in other laws
Article 9 (Retention and Use Period and Outsourcing of Personal Information)
①The Company shall retain and use the personal information of a Green Member collected while the Green Member maintains the member qualification. If the Green Member withdraws or becomes disqualified, the Company shall delete and destroy the collected member information, unless requested by the Green Member.
②Notwithstanding the Paragraph 1 of this Article, if required to retain the information of the Green Member for a fixed duration for verifying the transactions of the Green Member, etc. pursuant to the Commercial Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc., the Company may retain such information for the period stipulated in the relevant laws.
③As a rule, the Company performs the duties, such as handling and managing the collected personal information (hereinafter referred to as the "Duties"); however, when necessary, the Company may outsource all or part of the Duties to a company selected by the Company.
④The Green Member application form will be immediately deleted after storing to database.
Article 10 (Green Member’s Rights for the Protection of Personal Information and Personal Information Management)
①The Green Member may withdraw the consent pursuant to Article 8 of these terms of service, at any time, by means of withdrawing from Green membership.
②The Green Member may request access to his/her personal information to the Company through the privacy officer or manager announced by the Company and may request correction on any errors on his/her personal information.
③When the Company receives withdrawal of consent pursuant to Paragraph 1 of this Article or request for access or correction pursuant to Paragraph 2 of this Article from the Green Member, the Company shall take necessary measures, without delay.
⑤The Company exerts efforts to have a security system for the Green Members to safely use the services and to protect the personal information of the Green Members.
Article 11 (Change Notification)
The Green Member shall immediately notify the Company upon any changes to the personal information provided to the Company, and the Company shall not be liable for any loss from neglecting such.
Article 12 (Amendments and Miscellaneous Provisions)
①These terms of service may be amended pursuant to the Company’s policy change, enactment and/or amendment of relevant laws, recommendation of the government authority and other necessities, and when the Company intends to amend these terms of service, the Company shall notify the Green Members on the fact of the amendment, the substance of the amendment, etc. from 7 days prior to the effective date of the amended terms of service in 1 or more methods stipulated below. Provided, the terms disadvantageous to the users shall be notified with a 30-day grace period.
- ⅰ. Posting on the promotion website of Lotte Duty Free (https://kr.lottedfs.com/main)
- ⅱ. Posting on the Lotte Internet Duty Free website
- ⅲ. E-mail notification
- ⅳ. Mobile phone message
- v. Posting in the Company’s stores
- In cases of ⅲ and ⅳ, the e-mail address and/or telephone number provided most recently by the Green Member shall be used for the notification.
②When the terms of service requires urgent change due to amendment of the laws, the Company shall immediately post, for 1 month or longer, the fact of the amendment and the substance of the amendment on the homepage of the Company, and shall inform the Green Members through the notification methods stipulated in Article 11, Paragraph 1 of these terms of service.
③The terms of service amended pursuant to the provisions of this Article shall become effective as intended, as a rule.
④The Green Members objecting to the amended terms of service may withdraw membership. Provided, the Green members who did not withdrew membership within 30 days after the notice of the Company pursuant to Paragraphs 1 and 2 of this Article, even though objecting to the amendment, shall be deemed to have consented to the amended terms of service.
⑤The notice or notification stipulated in each Article of these terms of service shall apply mutatis mutandis to the notification method and the effect of the notice of this Article.
⑥Any terms not stipulated in these terms of service and any interpretations on these terms of services shall be pursuant to the relevant laws and commercial practices.
⑦All liabilities from violating these terms of service shall be borne by the violator and shall indemnify any loss cause to another party thereof.
⑧Mediation of any conflict from these terms of service and Card issuance and use shall be settled through mutual agreement between the Green Member and the Company pursuant to general commercial practices. Upon failure to reach an agreement, a court in the jurisdiction of the location of the Company shall have jurisdiction on all disputes and lawsuits related to these terms of service.
⑨LOTTE DUTY FREE is committed to enhancing right of members and compliance with related standards based on Article 20 OF FRAMEWORK ACT ON CONSUMERS.